Customer Success Manager applicants have rated the interview process at ReliaQuest with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 17 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at ReliaQuest overall takes an average of 25 days.
Common stages of the interview process at ReliaQuest as a Customer Success Manager according to 14 Glassdoor interviews include:
Phone interview: 16%
Presentation: 14%
Group panel interview: 12%
Personality test: 12%
Skills test: 12%
Background check: 11%
One on one interview: 9%
IQ intelligence test: 7%
Drug test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at ReliaQuest (Salt Lake City, UT) in Oct 2022
Interview
Fantastic - great communication and expectations set throughout the process. Only critique would be giving the candidate a heads up before the first round call with recruiter about the depth/length the call goes into.
Four rounds: phone screening, video interview, on-site, and presentation. The on-site interview felt unorganized and the two employees chatting with me shared that it was thrown on their schedule last minute. I felt that they were judging me more than interviewing me.
did not seem serious about looking to hire HR rep just needed to fill time, missed our initial call and didnt get back to me until two weeks later saying they are not moving forward with no specific reason
I applied online. I interviewed at ReliaQuest (Tampa, FL) in May 2025
Interview
The interview was very surface level. The recruiter asked basic interview questions but seemed to be going through the motions. When asked specific questions about the role she didn’t seem to know enough about it to answer it clearly.
Interview questions [1]
Question 1
Tell me specifically how your current role translates to this?