I applied through a recruiter. I interviewed at RingCentral (Aurora, CO) in Feb 2020
Interview
I received an email to schedule an over the phone interview with a recruiter. I scheduled my interview during my lunch. I received an email at the time of my interview saying it needed to be rescheduled. My interview was rescheduled. Needles to say, I never received a call. Not a good experience at all. I became disinterested with this company.
6
Other Customer Success Manager Interview Reviews for RingCentral
I applied through an employee referral. The process took 2 weeks. I interviewed at RingCentral
Interview
Recruiter/TA was not prepared for my screening call. She had to pull up documents and was unsure about details, pay band, etc. She sent me a virtual screenshare invite but failed to share her camera. As the face of the company, not a good look.
Interview questions [1]
Question 1
It was a basic call describing the role, no real questions were asked of me.
Screening call with recruiter, then spoke with panel of 3 SCSM Managers, (they were great). Then talked with panel of 3 CSMs, wasn't super impressed with them. After the interview process was over, they asked if I was willing to relocate, they now want the job to be local to one of their offices. Job was listed as remote...
Interview questions [1]
Question 1
Provided a scenario of 3 different customers, one who currently bills the most, 1 who bills less but potential for growth, and 1 limited MRR but lots of potential for growth. How do you prioritize them in support.
Candidates applying for Customer Success Manager roles take an average of 82 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at RingCentral overall takes an average of 30 days.
Common stages of the interview process at RingCentral as a Customer Success Manager according to 6 Glassdoor interviews include:
Phone interview: 56%
Group panel interview: 33%
One on one interview: 11%
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