Resolution Specialist applicants have rated the interview process at Rocket with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Resolution Specialist roles take an average of 14 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Rocket overall takes an average of 19 days.
Common stages of the interview process at Rocket as a Resolution Specialist according to 6 Glassdoor interviews include:
Phone interview: 33%
Presentation: 17%
One on one interview: 17%
Background check: 11%
Drug test: 11%
Personality test: 6%
Skills test: 6%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Rocket (Detroit, MI) in Jul 2014
Interview
Mainly focus on questions aimed at behavior tendencies and personality such as work ethic, coachability, timeliness, ability to provide feedback and lead yourself. Also seek to understand your career goals and how this role fits into those goals. They look for those who intend to build a career at RC or within the FOC.
Interview questions [5]
Question 1
Tell me about a time you were given feedback by a manager or client that you didn't agree with and how you handled it.
I applied online. I interviewed at Rocket (Detroit, MI) in Aug 2018
Interview
Phone interview day after online application. Very polite outsourced recruiting agency for Rock Connections. Extremely easy interview questions meant for a high-schooler, which only foreshadows and deeply infers the culture of the actual organization.
I was told up front that they would go out on a limb, because of my vast experience, and give me a whopping $13.50, BUT WAIT! IF YOU ACT NOW THERE'S MORE! That's right, small incentives meant to drive the call volume up. The nice lady tells me that the average 2 year vet gets that instead of the flat $13.
Suffice to say I passed on the offer.
Interview questions [4]
Question 1
What did you like about your last Job? The one before that? The one before that?
I applied online. The process took 2 weeks. I interviewed at Rocket (Charlotte, NC) in Sep 2017
Interview
Had phone interview after 1 week of applying. 2nd phone interview 2 weeks later.. Received a call the day after the 2nd interview stating all positions had been filled, and they wasn’t sure any of those positions would come open again.
Interview questions [1]
Question 1
Asked if I knew where Quicken Loans had the highest number of employees.
I applied through a recruiter. I interviewed at Rocket (Detroit, MI) in Sep 2016
Interview
The process consisted of a telephone interview with a recruiter and one in-person interview. The phone interview was roughly 15 minutes, lots of general questions about my previous work experience.
The in-person interview was about 30 mins. You could tell that the interviewer was a bit weary/worn-out from doing so many interviews. Turnover is so high in call centers like these that they just need warm bodies that are going to show up for work on a regular basis.
Interview questions [1]
Question 1
Tell me about a time when you:
Went above and beyond?
Made a mistake, how did you fix it?
Didn't get along with a co-worker or manager?
How would you handle an irate caller?