I applied online. The process took 1 week. I interviewed at SSE in Apr 2017
Interview
Online application process. After submitting the application there was an email inviting me to complete some online tests. These consisted of a mechanical reasoning test and other mental reasoning tests, which were not difficult, they just required good concentration.
I was the invited to a telephone interview, which consisted of customer service style competency based questioning. Advice: research the company well, look up their history and their values. I worked the values into one of my answers and this seemed well received. Answer questions using the technique. I was emailed almost immediately after the interview with an invite to the assessment day.
The assessment day was very relaxed, there was a manual dexterity test which was to bend a wire according to a diagram, using pliers/cutters, safety gloves and glasses. Then there was a role play situation where the interviewer plays the customer and I play the role I have applied for. Very easy if you have ever had a customer service role, as this plays a big part of the role, it's not just about installing the meters. If you can demonstrate you are good at interacting with customers, this is what they are looking for.
The final part was a colour blindness test.
If you receive an offer, you will undertake a background check, just make sure you do not fabricate your work history etc as they are very thorough.
Interview questions [1]
Question 1
Give me an example of a time where you gave exceptional customer service.
step 1 : application, this was easy I only gave a brief desciption of my current role.
Step 2: Online test, these were a little rigorous and you had to think them through
Step 3 telephone interview. Do your research about the company. Read about safety at work.
Step 4: Assessment Centre. This was easy bending a wire using your hands and pliers, while wearing gloves and eye protection glasses
Interview questions [1]
Question 1
Why is safety important?
What do you know about SSE?
I applied online. The process took 3 weeks. I interviewed at SSE (Portsmouth, South East England, England) in Apr 2018
Interview
Firstly you have to fill out there application process, pretty basic. You then have a online test, this is pretty difficult. I then had a telephone interview which lasts about 15/20 minutes and they ask you basic questions like why did you apply for this role etc. I passed this, they then invited me to an assessment centre with one date available. I couldn’t make the arranged date (2 weeks notice) which they then turned around and said “were put you in our talent pool and let you know when the job comes up again”.
Pretty unfair considering I went through a 2 week application process just to be turned away because I couldn’t make a certain date.
I applied online. The process took 2 weeks. I interviewed at SSE (Reading, England) in Jan 2018
Interview
Online Process, standard questions asked, mechanical comprehension test. After that there was a telephone interview asking basic questions about why I wanted to work for SSE, what problems might I have.