Customer Service Advisor applicants have rated the interview process at SSE with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at SSE overall takes an average of 43 days.
Common stages of the interview process at SSE as a Customer Service Advisor according to 2 Glassdoor interviews include:
Group panel interview: 25%
Background check: 13%
Phone interview: 13%
Personality test: 13%
Presentation: 13%
One on one interview: 13%
Skills test: 13%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at SSE (Cumbernauld, Scotland) in Feb 2016
Interview
Three part interview consisting of a listening, reading and numerical test, followed by a face to face competency question based interview with members of management and finally a roleplay, where you pretend to answer the phone to an irate customer (acted by one of the managers interviewing you)
For the numerical test a practice test is emailed out, I would recommend you do this in advance as although the test is not difficult, it helps to know what they are looking for.
The listening and reading portions of the test are very easy, listening to a short paragraph and take notes of any info that might be useful (big hint - the person reading it out pauses after every piece of information you need) and the reading test is just answering questions based on information taken from a dummy statement.
The face-to-face interview is a bit more in-depth but consists mainly of your standard competency based interview questions. Definitely do a bit of research on SSE in advance and they'll love you.
Interview questions [1]
Question 1
Tell us about a time you had to prioritise your workload.
I applied online. I interviewed at SSE in Apr 2024
Interview
Online video interview, Q And A
Very interactive and relax. The interviewers were professional and I was able to ask my questions, which they responded professionally as interview is a two way , as cultural fit is important for me too.
The interview process was via Microsoft Teams, two interviewers and they made sure I was relaxed and felt comfortable before proceeding with the real interview questions. The interview lasted 30 minutes.
Interview questions [1]
Question 1
What would you consider as great customer service ?
I applied online. The process took 2 days. I interviewed at SSE (Cumbernauld, Scotland) in Jan 2019
Interview
Group tasks, a tour and then a one on one interview which includes a mock phone call task where the interviewer pretends to be a customer making a call.
Interview questions [2]
Question 1
Mostly standard interview questions based around customer service. The mock phone call part was what I found unexpected and difficult.