I spoke with a recruiter who was very friendly, and I was then hired on the same day. Two introductory sessions later, I began my training behind the customer service desk.
Interview questions [1]
Question 1
Tell me about a time when you dealt with a difficult customer. How did you handle it?
I applied online. The process took 1 day. I interviewed at SeaWorld Parks & Entertainment (Orlando, FL) in Apr 2017
Interview
Human Resources interview process was awesome. They included everyone in the same interview. I don't ever remember having an interview in a group setting. So TY Human Resources for making us feel comfortable in our interview process.
Interview questions [1]
Question 1
Human Resources wanted us write 1 thing that we valued in ourselves and then draw a picture Describing your value.
I applied online. The process took 3 days. I interviewed at SeaWorld Parks & Entertainment (Orlando, FL) in Jun 2012
Interview
Very extensive and thorough. A group-based hiring process that allows everyone to be themselves as they work towards meeting company expectations as a team. All interview candidates in my group were hired and began employment on the same team.
Interview questions [1]
Question 1
How do you balance punctuality, exceptionally positive attitude, and meet expectations for metrics and statistics?
Customer Service Representative (CSR) applicants have rated the interview process at SeaWorld Parks & Entertainment with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 2 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at SeaWorld Parks & Entertainment overall takes an average of 12 days.
Common stages of the interview process at SeaWorld Parks & Entertainment as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Drug test: 21%
Background check: 14%
Personality test: 14%
Skills test: 14%
Presentation: 7%
Group panel interview: 7%
Phone interview: 7%
IQ intelligence test: 7%
One on one interview: 7%
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