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      SetSail interviews FAQs

      • Customer Success Manager applicants have rated the interview process at SetSail with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 87.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at SetSail overall takes an average of 20 days.
      • Common stages of the interview process at SetSail as a Customer Success Manager according to 1 Glassdoor interviews include:

        One on one interview:  25%

        Group panel interview:  25%

        Background check:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(5) ;
        2. Account Executive(4) ;
        3. Sales(4) ;
        4. Customer Success(2) ;
        5. Software Developer(2) .


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      Customer Success Manager Interview

      Nov 5, 2019
      Anonymous employee
      San Mateo, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at SetSail (San Mateo, CA) in Oct 2019

      Interview

      The overall interview process was clear from beginning to end. One of the co-founders reached out to me through LinkedIn and from there we had a series of phone calls. The team and the founders were all very professional and kind. The process was similar to other CSM interviews Ive had in the past and the final round was a presentation. I received an offer, but I had to decline due to personal reasons. The interview process: 1. Phone Interview with the founder 2. Product demo 3. Interview with the Head of Sales 4. On-site presentation and interviews

      Interview questions [2]

      Question 1

      What is your 30-60-90 day plan?
      1 Answer

      Question 2

      How would you structure the Customer Success organization?
      Answer question
      4