I applied online. I interviewed at Shake Shack (New York, NY) in Oct 2020
Interview
It was basically what you would expect. They wanted to know your past experience dealing with difficult customers and to find out what you considered to be a positive customer experience.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
I applied online. I interviewed at Shake Shack in Apr 2022
Interview
I went through a phone interview, an assessment, and a zoom interview! I found out through a different person who works at Talent Acquisition that I received the offer, The whole process took about 3 weeks in total but it was very worth it in the end. They were super nice and respectful.
Interview questions [1]
Question 1
Questions are standard and seeing personality can fit onto the team. Some scenario questions were "what to do if a guest is upset and how would you handle it". Nothing difficult in my opinion. "Why Shake Shack?" "Biggest strengths/difficulties" "Have you worked remotely before"
Hospitality Representative applicants have rated the interview process at Shake Shack with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.9% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Shake Shack as a Hospitality Representative according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 25%
Skills test: 25%
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