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      Customer Success Manager Interview

      Oct 15, 2024
      Anonymous Interview Candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Snap (New York, NY) in Apr 2024

      Interview

      1) Phone screen 2) Interview with team manager 3) Interview with 4employees (2 on adjacent teams, and 2 on team I was interviewing for) The job was extremely misrepresented on the job posting as well as by the team manager in the second interview. It wasn't until the 5th out of 6 conversations that an employee currently on the team correctly explained what the role is actually going to be. Team manager replaced an interviewer on the final round of 4 at the last minute. The first time the manager seemed very excited about the interview and the second time she seemed miserable. The coordination of the interviews and prep materials provided were top notch. However the prep materials were virtually useless if you've ever been on an interview. They make it seem like you need to know the ins and outs of snap and that it's going to come up in the interview, but it never did. The prep materials felt more like an Ad for why Snap is so revolutionary. Mainly basic behavioral questions. Most of the questions were related to previous negative experiences, negative situations, and bad management, and how you handled said past negative situations. None of the questions that were posted on glassdoor were asked.

      Interview questions [2]

      Question 1

      Explain a mistake you made that you had to go back and undo
      Answer question

      Question 2

      A time you had to push forward on something others didn't agree with
      Answer question

      Jobs at Snap

      71 jobs in United States
      Manager, Executive & Social Communications
      Los Angeles, CA
      ·
      $133K - $235K /yr
      (Employer provided)
      View job
      Director, Corporate & Brand Communications
      Los Angeles, CA
      ·
      $235K - $414K /yr
      (Employer provided)
      View job
      Manager, Communications (Advertising & B2B)
      Los Angeles, CA
      ·
      $133K - $235K /yr
      (Employer provided)
      View job
      Manager, Software Engineering, Core Infra
      Bellevue, WA
      ·
      $195K - $343K /yr
      (Employer provided)
      View job
      Principal Software Engineer
      Los Angeles, CA
      ·
      $235K - $414K /yr
      (Employer provided)
      View job

      Snap interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Snap overall takes an average of 26 days.
      • Common stages of the interview process at Snap as a Customer Success Manager according to 1 Glassdoor interviews include:

        Phone interview:  33%

        Group panel interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(239) ;
        2. Account Manager(52) ;
        3. Senior Software Engineer(26) ;
        4. Intern(25) ;
        5. Account Executive(19) ;
        6. Data Scientist(19) ;
        7. Machine Learning Engineer(18) ;
        8. Product Manager(18) ;
        9. Research Intern(17) ;
        10. Senior Account Manager(17) ;
        11. Manager(16) ;
        12. Designer(15) ;
        13. Engineer(15) ;
        14. Software Engineer Intern(12) ;
        15. Graphic Designer(11) .


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