Solvvy interview questions

Solvvy called me for a pre-screening call. After a 10 minute discussion, the individual that spoke with me stated that I was not up-to-par with technical skills but that I had great customer service skills. This seemed like an odd assessment considering I have 10+ years of technical engineering experience and have never held a customer service position in my life. In addition to that, they never even asked any technical questions. I am baffled on how that conclusion was reached. Regardless, I was not planning on proceeding with the process beyond this point due to the terrible Glassdoor reviews and lack of growth and funding. I just figured I would give them a chance and would judge for myself. Unfortunately, the reviews were true about this struggling startup.