I applied through an employee referral. The process took 7 weeks. I interviewed at Southwest Airlines (Baltimore, MD) in Jan 2017
Interview
Phone interview followed by F2F. Phone interview was not bad at all - just be yourself. F2F was very laid back. Again - be yourself. Southwest looks for an outgoing personality and someone who is in line with their company culture. Do your research.
Interview questions [2]
Question 1
Name a time when you were faced with a challenging confrontation by a customer - where were you and how did you resolve the issue?
The initial interview was virtual. It didn’t last past 30 minutes, the interviewer was very descriptive on what the position responsibilities are and the requirements to meet goals set and after my questions the interviewer ended the virtual interview and from there I received an offer
I applied online. The process took 2 months. I interviewed at Southwest Airlines (Phoenix, AZ) in Jul 2022
Interview
Had a phone interview. Was invited to a in person interview. Recruiter was nice and encouraging. Station employee (not managment) that was also interviewing was cold and gave the impression that I could not do the job due to weight & age.
Interview questions [1]
Question 1
Give me an example of when you had to do multiple things at once within a short period of time and how did you prioritize it?
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Las Vegas, NV) in Jul 2022
Interview
There is a total of 3 interviews. 1 phone screening, 1 more phone interview and one final virtual interview. I decided not to go for the final interview but the first two rounds were great. They use the STAR method and make you feel comfortable.
Interview questions [1]
Question 1
Name a time when you delivered excellent customer service?
Operations Agent applicants have rated the interview process at Southwest Airlines with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Operations Agent roles take an average of 31 days to get hired, when considering 44 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Operations Agent according to 44 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 16%
Drug test: 15%
Background check: 10%
Group panel interview: 9%
Skills test: 9%
Presentation: 6%
IQ intelligence test: 4%
Personality test: 2%
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