Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Southwest Airlines

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Southwest Airlines reviews | Southwest Airlines jobs | Southwest Airlines salaries | Southwest Airlines benefits | Southwest Airlines conversations
      Southwest Airlines interviewsSouthwest Airlines Operations Agent interviewsSouthwest Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Operations Agent Interview

      Mar 18, 2017
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Southwest Airlines (Los Angeles, CA) in Mar 2017

      Interview

      While I'm currently in the hiring process right now, it did not take long at all. I applied early in the morning one night (roughly 2am), and within 10 hours they called to schedule a phone interview the NEXT day. After the phone interview, they called back 30 minutes after and scheduled a f2f a week later. After the f2f interview which was 4 days ago, I was fingerprinted and asked to take a drug test (I assume this is good and I got the job because they were telling other people they would hear back from them in a few weeks where as for me they took me to the back and got me printed etc). The interviews were very simple. As everyone pointed out, just be yourself. They're basic questions about your prior work history.

      Interview questions [1]

      Question 1

      Name a time you had a problem with a customer and how did you go above and beyond to meet their expectations?
      Answer question
      19

      Other Operations Agent Interview Reviews for Southwest Airlines

      Operation Agent Interview

      Apr 10, 2026
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Southwest Airlines (Dallas, TX)

      Interview

      The initial interview was virtual. It didn’t last past 30 minutes, the interviewer was very descriptive on what the position responsibilities are and the requirements to meet goals set and after my questions the interviewer ended the virtual interview and from there I received an offer

      Operations Agent Interview

      Aug 10, 2022
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Southwest Airlines (Phoenix, AZ) in Jul 2022

      Interview

      Had a phone interview. Was invited to a in person interview. Recruiter was nice and encouraging. Station employee (not managment) that was also interviewing was cold and gave the impression that I could not do the job due to weight & age.

      Interview questions [1]

      Question 1

      Give me an example of when you had to do multiple things at once within a short period of time and how did you prioritize it?
      Answer question

      Operations Agent Interview

      Jul 4, 2023
      Anonymous Interview Candidate
      Las Vegas, NV
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Las Vegas, NV) in Jul 2022

      Interview

      There is a total of 3 interviews. 1 phone screening, 1 more phone interview and one final virtual interview. I decided not to go for the final interview but the first two rounds were great. They use the STAR method and make you feel comfortable.

      Interview questions [1]

      Question 1

      Name a time when you delivered excellent customer service?
      Answer question