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Southwest Airlines interviews FAQs
Operations Agent applicants have rated the interview process at Southwest Airlines with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 77.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Operations Agent roles take an average of 31 days to get hired, when considering 44 user submitted interviews for this role. To compare, the hiring process at Southwest Airlines overall takes an average of 64 days.
Common stages of the interview process at Southwest Airlines as a Operations Agent according to 44 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 16%
Drug test: 15%
Background check: 10%
Group panel interview: 9%
Skills test: 9%
Presentation: 6%
IQ intelligence test: 4%
Personality test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Southwest Airlines in Sep 2017
Interview
Applied online and after two days received an email to complete a long application form. Had to complete the online application by a pre-set and required due date. Also, got an email and voice message trying to set up an initial phone interview. The first phone call was less than one minute, just to set up an actual phone interview date/time. The second phone call began with a series of yes and no questions. They provide the salary upfront and want you to agree to it before any other interview questions are asked. The start salary was at $12/hour for the first 6 months and then salary would go up to $13/hour. I ended the process at this point since $12/hour is an extremely low salary!
Interview questions [1]
Question 1
There were no difficult or unexpected questions at this time in the interview process.
The initial interview was virtual. It didn’t last past 30 minutes, the interviewer was very descriptive on what the position responsibilities are and the requirements to meet goals set and after my questions the interviewer ended the virtual interview and from there I received an offer
I applied online. The process took 2 months. I interviewed at Southwest Airlines (Phoenix, AZ) in Jul 2022
Interview
Had a phone interview. Was invited to a in person interview. Recruiter was nice and encouraging. Station employee (not managment) that was also interviewing was cold and gave the impression that I could not do the job due to weight & age.
Interview questions [1]
Question 1
Give me an example of when you had to do multiple things at once within a short period of time and how did you prioritize it?
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Las Vegas, NV) in Jul 2022
Interview
There is a total of 3 interviews. 1 phone screening, 1 more phone interview and one final virtual interview. I decided not to go for the final interview but the first two rounds were great. They use the STAR method and make you feel comfortable.
Interview questions [1]
Question 1
Name a time when you delivered excellent customer service?