Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Sprout Social

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Sprout Social reviews | Sprout Social jobs | Sprout Social salaries | Sprout Social benefits
      Sprout Social interviewsSprout Social Customer Success Manager interviewsSprout Social interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Manager Interview

      Jan 29, 2020
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Neutral experience
      Average interview

      Application

      I applied through other source. The process took 3 weeks. I interviewed at Sprout Social (Chicago, IL) in Jan 2020

      Interview

      Two phone screens and an on-site panel interview with a presentation. The biggest thing for people to know is that they expect you to download a free version of their software and train yourself fully on it before the on-site. Also, memorize any case studies related to your activity. The on-site interview is not to check your potential skills and see if you're a culture fit. They are looking to confirm that they don't have to train or onboard you. For people who are employed that they are trying to poach this is an interesting disconnect and a pretty tall ask. I could see it being easy if you're under employed or un-employed. Regardless, it's not a clear expectation that they set that others should be aware of if you're hoping to move forward with them.

      Interview questions [1]

      Question 1

      We're having trouble viewing our metrics in Sprout. Can you tell me how to find those within the platform?
      Answer question
      7
      avatar
      Sprout Social response
      6y
      Thank you for sharing your feedback. We're sorry you felt this way, as our interview process is designed to ensure both our candidates and interviewers can get a better sense for potential role fit by interacting with our product. For new hires we provide a robust orientation and product training specific to department and role. We appreciate the time you invested with us at Sprout and wish you all the best with your search.

      Other Customer Success Manager Interview Reviews for Sprout Social

      Customer Success Manager Interview

      Oct 27, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Sprout Social

      Interview

      My first screening interview was with a lively, engaged recruiter who asked great questions and made me feel exceptionally welcome and excited about the opportunity. Unfortunately my second interview with the hiring manager was extremely impersonal, to the point where I questioned if the hiring manager on screen was actually AI. They did not take any time to get to know me, read questions off to me rapid-fire like they were being launched from a cannon, and did not ask any follow-up questions nor engage in any conversation. Obviously, I was not selected to move forward nor would I have enjoyed working in such an environment. Please have some humanity in the workforce!

      Interview questions [1]

      Question 1

      How are you keeping up with Customer Success trends?
      Answer question
      1

      Customer Success Manager Interview

      Aug 29, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Sprout Social in Jul 2025

      Interview

      Process took about 3 rounds plus a take home assignment. I applied online and then spoke with a recruiter, then the hiring manager, take home assignment, and then ended with a presentation style panel interview. Total time took almost a month.

      Interview questions [1]

      Question 1

      Tell me about experience, how do you work with others, whats a creative way you got in touch with a client.
      Answer question

      Customer Success Manager Interview

      Apr 22, 2024
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at Sprout Social (Chicago, IL)

      Interview

      The process was really long, by the end I interviewed with six people. It was also very drawn out considering each meeting was 30 minutes except for the panel interview.

      Interview questions [1]

      Question 1

      Talk to me about a difficult client and how you managed that
      Answer question

      Sprout Social interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Sprout Social with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 47% positive. To compare, the company-average is 53.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 28 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Sprout Social overall takes an average of 29 days.
      • Common stages of the interview process at Sprout Social as a Customer Success Manager according to 17 Glassdoor interviews include:

        Phone interview:  30%

        One on one interview:  21%

        Group panel interview:  19%

        Presentation:  15%

        Skills test:  9%

        Background check:  4%

        Drug test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(53) ;
        2. Customer Success Manager(31) ;
        3. Software Engineer(24) ;
        4. Business Development Representative (BDR)(21) ;
        5. Enterprise Account Executive(17) ;
        6. Senior Software Engineer(14) ;
        7. Sales(12) ;
        8. Senior Account Executive(12) ;
        9. Sales Development Representative (SDR)(11) ;
        10. Product Support Specialist(10) ;
        11. Sales Development Representative(9) ;
        12. Customer Success Manager (CSM)(8) ;
        13. Growth Account Executive(8) ;
        14. Marketing(8) ;
        15. BDR(7) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Sprout Social

      2 jobs in United States
      Senior Director, Decision Analytics
      Chicago, IL
      ·
      $200K - $303K /yr
      (Employer provided)
      View job
      Website and Growth Strategy Manager
      Chicago, IL
      ·
      $108K - $179K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs