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      Sprout Social

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      Related searches: Sprout Social reviews | Sprout Social jobs | Sprout Social salaries | Sprout Social benefits
      Sprout Social interviewsSprout Social Customer Advocate interviewsSprout Social interview
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      Customer Advocate Interview

      Sep 9, 2015
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Sprout Social (Chicago, IL)

      Interview

      I was initially contacted by Amy who was wonderful. We set up a time to talk and she made it seem as if I were talking to one of my girlfriends. She was very personable. We had a great 30 min conversation. She explained she would pass my information along and reach out the very next week, which she did. She set up a call with a talent manager who sounded as if she were busy and not interested at all in the call. The first thing she asked me was if I had any questions for her... At the time I didn't because we hadn't discussed anything. She then asked me to talk about my background, which I had prepared the whole morning for, and she seemed uninterested. Which is weird because I have an amazing background and have been very loyal to my companies. It was a 15 min call that went no where. I was very upset because I feel I wasn't given a fair chance.

      Interview questions [1]

      Question 1

      Talk about your background and technical background
      Answer question
      13

      Other Customer Advocate Interview Reviews for Sprout Social

      Customer Advocate Interview

      Jul 3, 2021
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience

      Application

      I applied in-person. I interviewed at Sprout Social (London, England) in May 2021

      Interview

      Probably the worst interview process that exists! The recruiter was inexperienced in her role, possibly too young for the position. She asked me to turn off my camera beginning of interview as hers was off, gave false hope in our communication emails and misleading information,advising I was the perfect candidate for the role.

      Interview questions [1]

      Question 1

      Tell me about yourself/why you make the perfect candidate
      Answer question

      Customer Advocate Interview

      Nov 10, 2020
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Sprout Social (Denver, CO) in Nov 2020

      Interview

      The interviewer only did a main screening. My background directly aligns with this position with years of experience. She asked me about my resume and then asked if I had questions about the position. She barely told me anything on her end in regards to what the position entails or the company. In my opinion a terrible interviewer. I tried to engage her in conversation and told her a relatable aspect of the position from a question I had asked her. I thought she would respond but instead there was a long silence and she just said "ok do you have any more questions?" She was completely uninterested in anything I had to say. It was almost as if she didn't even care to talk to me.

      Interview questions [1]

      Question 1

      Tell me about your background. Do you have any questions for me?
      Answer question
      5
      avatar
      Sprout Social response
      5y
      We appreciate your feedback, and apologize if the experience with your interviewer felt less than ideal. We greatly value our candidate's time and and interest. I have shared this feedback with our team so we can improve our process moving forward.

      Customer Advocate Interview

      Jan 13, 2021
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Sprout Social (Chicago, IL) in Nov 2020

      Interview

      Took forever. Initial interview, second interview, writing sample, final interview, closing notice. The interviewers were super scripted and did not provide much feedback. They really heavily wanted to hear concrete examples. Only my final interview with the higher ups was a normal, conversational interview. Everyone else was "question-answer" with no flow. I was turned down because "I didn't provide ENOUGH specific examples during my last interview." Verbatim from the recruiter.

      Interview questions [1]

      Question 1

      What is something new that you have recently learned that had an impact on you?
      Answer question
      2

      Sprout Social interviews FAQs

      • Customer Advocate applicants have rated the interview process at Sprout Social with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 13% positive. To compare, the company-average is 53.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Advocate roles take an average of 16 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Sprout Social overall takes an average of 29 days.
      • Common stages of the interview process at Sprout Social as a Customer Advocate according to 8 Glassdoor interviews include:

        Phone interview:  35%

        Presentation:  20%

        Group panel interview:  15%

        One on one interview:  15%

        Other:  5%

        IQ intelligence test:  5%

        Drug test:  5%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(53) ;
        2. Customer Success Manager(31) ;
        3. Software Engineer(24) ;
        4. Business Development Representative (BDR)(21) ;
        5. Enterprise Account Executive(17) ;
        6. Senior Software Engineer(14) ;
        7. Sales(12) ;
        8. Senior Account Executive(12) ;
        9. Sales Development Representative (SDR)(11) ;
        10. Product Support Specialist(10) ;
        11. Sales Development Representative(9) ;
        12. Customer Success Manager (CSM)(8) ;
        13. Growth Account Executive(8) ;
        14. Marketing(8) ;
        15. BDR(7) .


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      Jobs at Sprout Social

      2 jobs in United States
      Senior Director, Decision Analytics
      Chicago, IL
      ·
      $200K - $303K /yr
      (Employer provided)
      View job
      Website and Growth Strategy Manager
      Chicago, IL
      ·
      $108K - $179K /yr
      (Employer provided)
      View job
      View all Customer Advocate Jobs