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      Sprout Social

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      Customer Success Manager (CSM) Interview

      Mar 20, 2024
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Sprout Social

      Interview

      Three rounds of interviews - HR, hiring manager, and then panel with two managers and a peer. An additional interview was requested to meet another manager in the CSM org.

      Interview questions [1]

      Question 1

      What differentiates you from other CSMs
      Answer question

      Other Customer Success Manager (CSM) Interview Reviews for Sprout Social

      Customer Success Manager (CSM) Interview

      May 1, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Sprout Social

      Interview

      Pretty Easy - 3 interviews & a presentation. Typical customer success interview style. Everyone was very friendly and made you feel welcome. Quick follow up as well and ultimately received an offer.

      Interview questions [1]

      Question 1

      How do you manage your book of business.
      Answer question

      Customer Success Manager (CSM) Interview

      Apr 28, 2021
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Sprout Social in Apr 2021

      Interview

      Three rounds, pretty standard. The initial call is very stiff, you can tell they are just reading from a script, giving no conversation cues or responses to what you have to say - not the best feeling in the world. The second call with the hiring manager was the easiest, it's more listening to the role to see if you would like it, I think they asked me 3 questions? The last round is a lot, you have to create a 30 min presentation and then an hour of situational and behavioral questions. They want the presentation to be a role playing conversation with the client- they fail to explain that. Then the hour of questions is again very robotic, no one had anything to respond to after I answered they just ticked the box and moved to the next question. No interest in learning more, although they want you to ask them all the questions you can.

      Interview questions [1]

      Question 1

      What was your most difficult client experience?
      Answer question

      Sprout Social interviews FAQs

      • Customer Success Manager (CSM) applicants have rated the interview process at Sprout Social with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 53.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager (CSM) roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Sprout Social overall takes an average of 29 days.
      • Common stages of the interview process at Sprout Social as a Customer Success Manager (CSM) according to 2 Glassdoor interviews include:

        Group panel interview:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(53) ;
        2. Customer Success Manager(31) ;
        3. Software Engineer(24) ;
        4. Business Development Representative (BDR)(21) ;
        5. Enterprise Account Executive(17) ;
        6. Senior Software Engineer(14) ;
        7. Sales(12) ;
        8. Senior Account Executive(12) ;
        9. Sales Development Representative (SDR)(11) ;
        10. Product Support Specialist(10) ;
        11. Sales Development Representative(9) ;
        12. Customer Success Manager (CSM)(8) ;
        13. Growth Account Executive(8) ;
        14. Marketing(8) ;
        15. BDR(7) .


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      Jobs at Sprout Social

      2 jobs in United States
      Senior Director, Decision Analytics
      Chicago, IL
      ·
      $200K - $303K /yr
      (Employer provided)
      View job
      Website and Growth Strategy Manager
      Chicago, IL
      ·
      $108K - $179K /yr
      (Employer provided)
      View job
      View all Customer Success Manager (CSM) Jobs