I applied through other source. The process took 6 weeks. I interviewed at Staples (Cortland, NY) in Aug 2012
Interview
I applied to Cortland location and heard nothing after over a month of follow-up calls. I then went to the East Syracuse location and asked to speak to a manager. When I explained the situation he promptly interviewed me, called Cortland, and proceeded to set up an interview for me directly. When I went to my second interview the sales manager was eager to ask technical questions where the other managers couldn't come up with a non-generic interview question.
Interview questions [1]
Question 1
The job involves fixing repairs but may consist of selling computers and bundling services. How do you feel about selling instead?
I applied online. I interviewed at Staples (Rochester, MN) in Jul 2013
Interview
The job application is online which then goes through a screening process and is shown to the store GM by green (hire), yellow (maybe), or red (do not hire). If you are green or yellow you go through an interview process and basically find out first time whether or not you are hired.
Interview questions [1]
Question 1
There were no difficult questions. it was a very straight-forward interview.
I applied online. The process took 3 days. I interviewed at Staples (Madison, NJ) in Mar 2013
Interview
All applications are submitted online. You upload a resume and take a personality test. The personality test just tells Staples how willing you are to bend over backwards for them. A day after I submitted my application I was called to schedule my first interview which was with the Assistant Manager. He asked some pretty basic technology questions as well as asked about previous experiences with customers. I was immediately scheduled an interview for an interview with the General manager of the store. This interview was the same as the one with the Assistant Manager. After the interview he had me take a knowledge test. It kind of reminded me of a very outdated A+ exam.
Interview questions [1]
Question 1
The "hardest" part was the outdated computer knowledge test.
Certified On-Site Technician applicants have rated the interview process at Staples with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Certified On-Site Technician roles take an average of 13 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Staples overall takes an average of 14 days.
Common stages of the interview process at Staples as a Certified On-Site Technician according to 6 Glassdoor interviews include:
One on one interview: 26%
Background check: 21%
Skills test: 21%
Group panel interview: 11%
Personality test: 11%
Phone interview: 5%
Drug test: 5%
Here are the most commonly searched roles for interview reports -