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      Starbucks

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      Shift Supervisor Interview

      Dec 22, 2015
      Anonymous Interview Candidate
      Billings, MT
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Starbucks (Billings, MT) in Oct 2015

      Interview

      I applied to Starbucks a couple months ago for their Shift Supervisor position, and was quickly called in for an interview. Having 10+ years in the food & beverage industry, I was confident of being able to secure the position. When I arrived, I was offered a coffee on them, and told to sit anywhere, and that the manager would be right with me. The manager, who was very recently promoted, was friendly enough. It was a very generic interview, in that she stuck to her company interview sheet, asking questions from the sheet and pausing to write each answer down. At the end of the interview, she told me she would love to bring me on board, but that they had to conduct a background check that would take anywhere from a few days, to a couple weeks. She told me she would call me as soon as it came back, and would get me training. A week passed, and I called to check up, and she told me it hadn't come back yet. Another week passes, and I called to check up, and she was not available. I, then, got an email, nearly 3 weeks later, saying that she couldn't offer me the Shift Supervisor position, but could get me on as a Barista. She then stated, that I would need to go online, fill out another application, and she would run my background check, again. So I filled out another application online, and she never got in contact with me again, despite my efforts to reach her. Fast forward to a couple weeks ago..... Seeing all the advertising for Starbucks hiring, I applied again. A few days later, I am contacted by a manager from Starbucks that had recently relocated. He has an in depth discussion with me over the phone, stating that he was curious to what I was looking for. He asked me to come in for another interview. I met with him, and another manager from out of the area, and the interview was completely different. They asked about my background and kept asking me, "Why Starbucks?". I found it to be somewhat unnerving to be interrogated by two managers, who never even explained what I was interviewing for. Again, I have not heard from them again. I find myself completely baffled by their hiring process. I understand they are still trying to get their act together here in town, but they could benefit from having more experienced people in leadership, for sure.

      Interview questions [1]

      Question 1

      Name an example of a time when you provided excellent customer service.
      Answer question

      Other Shift Supervisor Interview Reviews for Starbucks

      Shift Supervisor Interview

      Jul 16, 2026
      Anonymous employee
      Oakbrook Terrace, IL
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at Starbucks (Oakbrook Terrace, IL)

      Interview

      Very easy. Lasted about 20 minutes. Basic interview questions. You don’t need a lot of experience. I started out as a barista and moved my way up. Usually a store manager interviews you.

      Interview questions [1]

      Question 1

      What was my previous experience. Scenarios about customer like what would you do.
      Answer question

      Shift Supervisor Interview

      Jul 2, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Starbucks

      Interview

      Straightforward and easy process, received interview offer after 1 week from submitting application. Asked approximately 5 questions related to prior job experience, leadership philosophies, and team-building examples. Heard back after 2 weeks for job offer.

      Interview questions [1]

      Question 1

      How many years of experience do you have in coffee?
      Answer question
      avatar
      Starbucks response
      3w
      Thank you for taking the time to write your feedback. We appreciate your input and are happy to hear that you’ve enjoyed the interview process here at Starbucks.

      Shift Supervisor Interview

      Jun 18, 2026
      Anonymous employee
      Montreal, QC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Starbucks (Montreal, QC)

      Interview

      The interview process was low stress, and I was offered a drink by a barista while waiting for the manager. We spoke about my previous relevant work experience, and how I've handled different situations with customers.

      Interview questions [1]

      Question 1

      I was asked why I applied for a barista position, and not a shift lead role
      1 Answer
      avatar
      Starbucks response
      1mo
      Thank you for taking the time to write your feedback. We appreciate your input and are happy to hear that you’ve enjoyed the interview process here at Starbucks.

      Starbucks interviews FAQs

      • Shift Supervisor applicants have rated the interview process at Starbucks with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 74.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Shift Supervisor roles take an average of 11 days to get hired, when considering 372 user submitted interviews for this role. To compare, the hiring process at Starbucks overall takes an average of 14 days.
      • Common stages of the interview process at Starbucks as a Shift Supervisor according to 372 Glassdoor interviews include:

        One on one interview:  35%

        Background check:  18%

        Phone interview:  8%

        Skills test:  8%

        Drug test:  7%

        Group panel interview:  6%

        Personality test:  6%

        Presentation:  6%

        IQ intelligence test:  4%

        Other:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Barista(45111) ;
        2. Shift Supervisor(9837) ;
        3. Cashier/Barista(4311) ;
        4. Store Manager(3154) ;
        5. Supervisor(1121) ;
        6. Barista, Shift Supervisor(958) ;
        7. Barista Trainer(844) ;
        8. Starbucks-Barista(740) ;
        9. Manager(660) ;
        10. Shift Manager(588) ;
        11. Cashier(460) ;
        12. Assistant Manager(380) ;
        13. Partner(331) ;
        14. Assistant Store Manager(327) ;
        15. Shift Lead(289) .


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