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      Customer Success Interview

      May 25, 2022
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at SurveyMonkey (Toronto, ON) in Apr 2022

      Interview

      I had a great experience through the whole process. I applied through LinkedIn a recruiter reached out to me in about 2 weeks. The first interview was quite simple and straight forward. It seemed like I was a good fit, and was told that they would get back to me. Which they did very promptly (within a day or two). The second interview was with the hiring manager. I had a great conversation with the him. I was told if I was selected the final interview would be a panel one. They got back to me in about two weeks. The delay is understandable since everybody's calendar had to be aligned. The final interview was with hiring manager and 2 senior customer success managers. The duration was for 2 hours with an 1/2 hour break in the middle. It was very straight forward, and I had great time talking to all of them.

      Interview questions [1]

      Question 1

      Apologies I don't remember any of the questions. However I prepped for all the questions in this link https://blog.hubspot.com/service/customer-success-interview-questions. Hope this helps.
      Answer question

      Other Customer Success Interview Reviews for SurveyMonkey

      Customer Success Interview

      Nov 29, 2021
      Anonymous Interview Candidate
      Toronto, ON
      No offer
      Neutral experience

      Application

      I interviewed at SurveyMonkey (Toronto, ON) in Nov 2021

      Interview

      Applied online. Phone interview with recruiter. She was very detailed and provided a great overview of the role. Next, met with a manager on the team. Thought the interview went well. But was sent an automated rejection email 2 days later. Zero feedback so I have no clue what went wrong. Disappointing.

      Interview questions [1]

      Question 1

      Tell me about your background.
      Answer question
      2

      SurveyMonkey interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(86) ;
        2. Software Engineer(54) ;
        3. Senior Software Engineer(29) ;
        4. Customer Success Manager(22) ;
        5. Customer Engagement Representative(20) ;
        6. Sales(20) ;
        7. Sales Development Representative (SDR)(13) ;
        8. Product Manager(12) ;
        9. Senior Account Executive(12) ;
        10. Business Development Representative (BDR)(10) ;
        11. Software Engineer(Internship)(10) ;
        12. Sales Representative(9) ;
        13. Analyst(8) ;
        14. Sales Development Representative(8) ;
        15. Director(7) .


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