I applied online. I interviewed at Synchrony (Charlotte, NC)
Interview
Just applied and waiting to attend onsite interview. I am hoping that the interviw process goes along smoothly and that i am fully prepared to accommodate to the job. Even though i have worked in customer service before, i hope the experiences from my past jobs contribute a great deal of that to this position i have applied for.
I applied online. The process took 1 week. I interviewed at Synchrony
Interview
The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.
I applied online. I interviewed at Synchrony (Westchester, OH) in Sep 2025
Interview
Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.
It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed.
Q1. Tell me about yourself
Q2. Talk on anything for 1 min
Q3. What are your hobbies n cross question
Q4. Tell me something abt your favourite sport or sportsperson
Customer Service Representative applicants have rated the interview process at Synchrony with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Synchrony overall takes an average of 23 days.
Common stages of the interview process at Synchrony as a Customer Service Representative according to 97 Glassdoor interviews include:
Phone interview: 20%
Drug test: 14%
One on one interview: 13%
Skills test: 12%
Background check: 11%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 7%
Group panel interview: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -