Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Synchrony

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Synchrony reviews | Synchrony jobs | Synchrony salaries | Synchrony benefits | Synchrony conversations
      Synchrony interviewsSynchrony Customer Service Representative interviewsSynchrony interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      May 8, 2023
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Synchrony in Feb 2019

      Interview

      The interview process was average and the interviewer was very nice and professional. She went over everything with me. I felt comfortable and answered all her questions. I did not feel rushed at all.

      Interview questions [1]

      Question 1

      Why I think I would be a good fit for the job?
      Answer question

      Other Customer Service Representative Interview Reviews for Synchrony

      Customer Service Representative Interview

      May 4, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      Mar 11, 2026
      Anonymous Interview Candidate
      Westchester, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sep 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question

      Customer Service Representative Interview

      May 6, 2025
      Anonymous Interview Candidate
      Hyderābād
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question

      Synchrony interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Synchrony with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 97 user submitted interviews for this role. To compare, the hiring process at Synchrony overall takes an average of 23 days.
      • Common stages of the interview process at Synchrony as a Customer Service Representative according to 97 Glassdoor interviews include:

        Phone interview:  20%

        Drug test:  14%

        One on one interview:  13%

        Skills test:  12%

        Background check:  11%

        Personality test:  10%

        Presentation:  8%

        IQ intelligence test:  7%

        Group panel interview:  4%

        Other:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(315) ;
        2. Customer Service Representative (CSR)(89) ;
        3. Senior Analyst(59) ;
        4. Collections Representative(56) ;
        5. Manager(52) ;
        6. Senior Customer Service Representative(45) ;
        7. Analyst(40) ;
        8. Collections Specialist(32) ;
        9. Vice President(31) ;
        10. Fraud Specialist(29) ;
        11. Assistant Vice President(26) ;
        12. Bilingual Customer Service Representative(26) ;
        13. Senior Representative(25) ;
        14. Intern(24) ;
        15. Software Engineer(22) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Synchrony

      42 jobs in United States
      Executive Administrative Assistant
      Stamford, CT
      ·
      $79K - $108K /yr
      (Glassdoor est.)
      View job
      VP, Global Corporate Responsibility
      Stamford, CT
      ·
      $150K - $250K /yr
      (Employer provided)
      View job
      VP, External Communications
      Stamford, CT
      ·
      $110K - $185K /yr
      (Employer provided)
      View job
      AVP, Acquisition Fraud Strategy and Model Monitoring
      Stamford, CT
      ·
      $115K - $200K /yr
      (Employer provided)
      View job
      VP, Healthcare Specialties
      Alpharetta, GA
      ·
      $130K - $210K /yr
      (Employer provided)
      View job
      View all Customer Service Representative Jobs