Customer Support Specialist applicants have rated the interview process at TELUS Digital with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 56.5% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TELUS Digital as a Customer Support Specialist according to 1 Glassdoor interviews include:
Background check: 25%
Phone interview: 25%
Skills test: 25%
Presentation: 25%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at TELUS Digital (Cork) in May 2021
Interview
Very enjoyable and straight forward interview, everything explained properly and clearly by HR member. Phone call at the beginning, few online assessments and then online interview with additional team members.
Interview questions [1]
Question 1
past job experience, career path, problem solving, customer service experience related questions.
I had a phone call interview which was followed by an English fluency assessment which was then followed by an assessment based on my knowledge of the the company and its clients
I interviewed at TELUS Digital (Sofia, Sofia (city))
Interview
They’ve send me a test that i had to complete in an hour. It started with a few grammatical exercises in russian. After that i had writing, listening and a grammar test in English
Interview process took about a week. Classic interview questions, very friendly and laid back atmosphere throughout. I believe there was an initial interview that was much shorter before a longer interview process afterwards.
Interview questions [1]
Question 1
Go through an interaction you had with a difficult customer.
Can you name a time you described a difficult process to someone and walk me through the steps.