Customer Support Specialist applicants have rated the interview process at TELUS Digital with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 56.6% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TELUS Digital as a Customer Support Specialist according to 1 Glassdoor interviews include:
Skills test: 25%
Presentation: 25%
Background check: 25%
Phone interview: 25%
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STAR method used. They ask for a lot of examples from your past experience
Nice and sweet interview/ chat with manager and recruiter
Makes me feel comfortable and confident .
Before that, I had to took a language test online
Interview questions [1]
Question 1
A lot of examples from my past experience regarding Customer Support, Communication,etc
I had a phone call interview which was followed by an English fluency assessment which was then followed by an assessment based on my knowledge of the the company and its clients
I interviewed at TELUS Digital (Sofia, Sofia (city))
Interview
They’ve send me a test that i had to complete in an hour. It started with a few grammatical exercises in russian. After that i had writing, listening and a grammar test in English
Interview process took about a week. Classic interview questions, very friendly and laid back atmosphere throughout. I believe there was an initial interview that was much shorter before a longer interview process afterwards.
Interview questions [1]
Question 1
Go through an interaction you had with a difficult customer.
Can you name a time you described a difficult process to someone and walk me through the steps.