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      TELUS Digital

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      Player Support Agent II Interview

      Sep 16, 2023
      Anonymous Interview Candidate
      Sofia, Sofia (city)
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TELUS Digital (Sofia, Sofia (city)) in Sep 2023

      Interview

      I was recently referred by a Telus employe. The application process went from submitting an online application through the Telus careers website, then an SHL assessment( 4 modules ) has been sent to me. I exceeded the passing score with 97%. Few days later junior recruiter emailed me for scheduling a phone screening. He didn't call at the scheduled time or at all. Tried to reach him over the phone, however unsuccessful. And that's not the first time I am ghosted by the company... Such a disrespect for people's time and effort.

      Interview questions [1]

      Question 1

      The SHL test included: - Numerical Reasoning Test - Verbal Reasoning (in English + the 2nd language) - Typing Test
      Answer question

      TELUS Digital interviews FAQs

      • Common stages of the interview process at TELUS Digital as a Player Support Agent II according to 1 Glassdoor interviews include:

        Personality test:  20%

        Other:  20%

        Skills test:  20%

        Phone interview:  20%

        IQ intelligence test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(499) ;
        2. Content Moderator(363) ;
        3. US Rater(240) ;
        4. Customer Service Representative (CSR)(186) ;
        5. Search Engine Evaluator(159) ;
        6. Team Leader(140) ;
        7. Online Data Analyst(117) ;
        8. Data Analyst(106) ;
        9. Quality Rater(76) ;
        10. Internet Safety Evaluator(72) ;
        11. Social Media Content Moderator(72) ;
        12. Customer Service Agent(59) ;
        13. Customer Support(59) ;
        14. Social Media Evaluator(59) ;
        15. Technical Support(54) .


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      Jobs at TELUS Digital

      6 jobs in United States
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      Manager, Delivery - CX AI
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      $100K - $160K /yr
      (Employer provided)
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      $153K - $180K /yr
      (Employer provided)
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