Customer Success Manager applicants have rated the interview process at Talkdesk with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 40.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 38 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Talkdesk overall takes an average of 20 days.
Common stages of the interview process at Talkdesk as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 31%
Presentation: 25%
One on one interview: 19%
Group panel interview: 13%
Background check: 6%
Drug test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at Talkdesk (Lisbon, Lisbon District) in Jul 2016
Interview
I applied to this position via LinkedIn. As part of the screening process, first I received an email from Talkdesk with some test questions from a dummy customer, which I answered. More than a month later I received an email to schedule an interview.
The interview itself was quite easy with simple questions and very informal.
Interview questions [1]
Question 1
Give me one downside of the product
Give me 2 features of the product
Why are you the guy for this position
What do you do besides your professional life
Interviewer never switched on the camera and was going through every question so fast, it seems like the interview was never meant to happen nor they picked me up for a chat by mistake. Some days after the interview, I've asked for some feedback and was never replied back.
Interview questions [1]
Question 1
Mainly questions about revenue in the last company I've worked for.
I applied online. The process took 4 weeks. I interviewed at Talkdesk
Interview
1:1s - Screen with Recruiter then Hiring Manager, 2 Manager peers and 1 CSM.
Delivered a 45 min. presentation with a manager peer and 2 CSMs. Presentation was recorded.
Last step was a 1:1 with Sr. Director, Customer Success
Whole process took about 3 - 4 weeks.
I applied online. The process took 1 week. I interviewed at Talkdesk (Lisbon, Lisbon District) in Mar 2022
Interview
Informal but probing for experience to match role. Was video call and made to feel comfortable throughout process by setting the scenario and everyday tasks expected. Was well paced and allowed you to give examples and ask questions.
Interview questions [1]
Question 1
Experience in the field and understanding of the product