I applied online. I interviewed at Tesco in Dec 2020
Interview
First interview via telephone with HR and a manager (during Covid lockdown, for temp position). I do not remember the questions for this interview. It took about 20-30 mins.
Then second interview was in person with HR and a manager as well. The two colleagues I spoke to were very friendly.
Interview questions [1]
Question 1
Tell me about a time when you worked in a team and what your role was.
Tell me about a time when you were under pressure.
Tell me about a time when you had to explain something complex and presented it simply.
Tell me about a time when you had to adapt in a work environment.
Tell me about a meaningful relationship you've built with a customer or colleague.
Tell me about a time when you went above and beyond for a customer.
Kind quick and helpful
Asked good questions and everyone was friendly
Open happy interviewer just make sure you prepare with experience listed so you are ready for the interview questions and answer them well
I applied online. I interviewed at Tesco (Thurso, Scotland)
Interview
It was a face to face interview with many behavioural based questions that asked about my experiences, problem solving skills, teamwork, and adaptability, and how I handle challenging situations in working environments.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer.
Post online application, I was invited to interview. It turned out to be a group interview so I was invited into a room with other applicants where we were all asked questions and had to answer one by one
Interview questions [1]
Question 1
Tell me about a time you delivered good customer service, what do you do in your free time for fun
Customer Service Assistant applicants have rated the interview process at Tesco with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Tesco overall takes an average of 18 days.
Common stages of the interview process at Tesco as a Customer Service Assistant according to 2 Glassdoor interviews include:
One on one interview: 50%
Group panel interview: 50%
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