I applied in-person. The process took 1 day. I interviewed at Tesco in Aug 2009
Interview
You get a letter through the post, letting you know when your interview is and what time. You arrive and get taken to the rest bite around and asked if you would like a cup of tea/coffee. You sit in there for about a minute and then the interviewer comes and asks you to follow them, you go into a room and sit down. The interviewer asks you question's around personal integrity and customer focus. You then have to answer the question's but also give examples of where you have dealt with/ experienced those situation's. At the end of the interview you get told that you will get your answer either through the post or by phone, within 3days - a week
Interview questions [1]
Question 1
Describe a way in which you have put yourself out there to go that extra mile for a customer/ friend and how did that make you feel?
Really simple, nothing to catch you out. The interviewer walks you through the role and what to expect. Very relaxed atmosphere. They are thinking that its most people's first job and wouldn't expect much other than being a hard worker.
Interview was around 2.5 hours in total. Started with a group interview then 20 minutes on the shop floor shadowing a checkout colleague then finally a 1 to 1 interview with a manager.
Nice environment. Kind people. Asked the right questions and I felt I could ask any questions i had. Overall I enjoyed the experience and would recommend to other people to do an interview with them.
Customer Assistant applicants have rated the interview process at Tesco with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 11 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at Tesco overall takes an average of 18 days.
Common stages of the interview process at Tesco as a Customer Assistant according to 22 Glassdoor interviews include:
One on one interview: 37%
Skills test: 14%
Personality test: 11%
Group panel interview: 11%
Background check: 11%
Phone interview: 6%
Presentation: 3%
IQ intelligence test: 3%
Other: 3%
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