I applied online. I interviewed at Tesla (Draper, UT) in Dec 2017
Interview
It was the worst I've ever experienced personally. The phone interview took about 2 months to actually happen because the recruiter always forgot about our appointment. I would be okay if this happened once, but it happened 4 times!! By the time we actually connected my impression of the company was already ruined. I was eventually able to get into a face to face interview but the were basically finished hiring people by the time I got in so it felt like a courtesy interview at best. The interviewers were entirely uninterested in the whole process an quickly escorted me out after the required questions were asked. I loved this company, up until I realized how much of a mess it is inside. Elon Musk is still my hero but really the need to get some organization implemented into their company before they crash and burn.
Interview questions [1]
Question 1
What would you do if your manager was not at work and you needed permission to do something?
1 round - HR interview, some basic information about you
2 round - Team manager, behavior questions and your previous work experience
3 round - Department manager, similar to the second round
I applied online. I interviewed at Tesla (Honolulu, HI) in Aug 2024
Interview
Both, the in person at location and then virtual interview with regional director were great! Very enjoyable and interesting. However, after the job offer the recruiter came in picture...Hard negotiations...Low Ball offer...Pressure to accept their first offer on the spot! over 9 phone calls from the recruiter within the first day of sending the conditional offer!
I applied through a recruiter. The process took 1+ week. I interviewed at Tesla (Carlsbad, CA) in Oct 2020
Interview
Talked to two recruiters before meeting the hiring managers on a virtual meeting. Really nice. A lot of customer support theoretical questions about how I would handle certain scenarios such as angry customers
Customer Service Specialist applicants have rated the interview process at Tesla with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 55.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 17 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Tesla overall takes an average of 33 days.
Common stages of the interview process at Tesla as a Customer Service Specialist according to 6 Glassdoor interviews include:
Phone interview: 43%
One on one interview: 29%
Background check: 14%
Group panel interview: 14%
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