I applied online. The process took 4 weeks. I interviewed at The Cigna Group in Jul 2016
Interview
I applied through indeed and received an email about a couple weeks later asking for a phone interview with a recruiter later that day. Casual 15 minute interview, and was told my profile would be sent to the hiring manager. Received an email for an in person interview about a week later. Interview was about an hour long with two individual where I was asked about two questions and the rest was them talking about the company and role itself.
Interview questions [1]
Question 1
Tell me about yourself? Describe a time you had to diffuse a situation with a difficult customer?
Email invitation for interview, then a one hour interview. After that, came an offer. There was no long drawn out interview process it was a pretty easy accept interview, interview, then get an offer or rejection.
I applied online. The process took 3 weeks. I interviewed at The Cigna Group (Summerville, SC)
Interview
The interview was sooo good! This is how my process went:
She started it off by introducing herself and telling me a little about her. She then asked me to do the same. Then She went over the role responsibilities in depth and talked about the company. She didn’t really go into my experience that much. She asked me 5 open ended questions (ex: name a time you failed and something and what did you do to come back from it). She had me do a role play scenario as well. The interview lasted an hour. I interviewed at 9am and I got my offer call at 6:30pm the same day.
Interview questions [1]
Question 1
Behavioral questions. They also ask you to role. Interview lasted a hour.
I applied online. The process took 1 week. I interviewed at The Cigna Group (Los Angeles, CA) in Oct 2022
Interview
The Prescreen and recruiters are horrible. I was told I had an offer and a start date as well as trainers name given to me. I just kept getting apologies about their system. Reapplied and interviewed again and now no offer. Make it make sense!!
Interview questions [1]
Question 1
Tell me a time you encountered a difficult customer
Customer Service Advocate applicants have rated the interview process at The Cigna Group with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advocate roles take an average of 21 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at The Cigna Group overall takes an average of 25 days.
Common stages of the interview process at The Cigna Group as a Customer Service Advocate according to 20 Glassdoor interviews include:
Phone interview: 22%
Drug test: 19%
Background check: 13%
Skills test: 12%
Group panel interview: 10%
One on one interview: 10%
IQ intelligence test: 4%
Personality test: 4%
Presentation: 4%
Other: 1%
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