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The Cigna Group interviews FAQs
Eligibility Representative applicants have rated the interview process at The Cigna Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Eligibility Representative roles take an average of 14 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at The Cigna Group overall takes an average of 25 days.
Common stages of the interview process at The Cigna Group as a Eligibility Representative according to 7 Glassdoor interviews include:
One on one interview: 24%
Drug test: 18%
Phone interview: 18%
Skills test: 12%
Background check: 12%
IQ intelligence test: 12%
Personality test: 6%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. I interviewed at The Cigna Group (Nashville, TN) in Aug 2019
Interview
I am registered with Quality Staffing. The representative from Quality Staffing called me and set up an interview with Cigna Healthsprings on August 10 @ 2 pm. There were two female interviewers. The personality of the room was business-like, but friendly atmosphere.
Interview questions [1]
Question 1
If personal stress affects your job, how would you handle it?
I applied online. The process took 2 weeks. I interviewed at The Cigna Group (Alabama City, AL) in Jul 2025
Interview
Did video interview with the recruiter , basically just told me about the job and scheduled me second video interview with the hiring manager, it was easy they asked 5 questions , they want you to answer questions using STAR method . Took a week to get an offer .
Interview questions [1]
Question 1
Tell me about a time you had to deal with a frustrated or upset customer or patient. How did you handle the situation, and what was the outcome?
The process begins with submitting an application and then being sent an assessment. Then reached out to via email to set up recruiter phone screen and then setting up interview with hiring manager.
Interview questions [1]
Question 1
How do you handle difficulty with patients and coworkers.
Great questions and lots of positive information about the company and job role. I liked the scenario questions. Interview was short and sweet and straightforward. My interviewer was nice and friendly as well.