The Zappos Family Customer Service Representative CSR interview questions

Before getting to the interview you have to pass the assessment. The interview for me was with two team members and it was professional and casual at the same time. The interview was fun but man they gave me a nightmare scenario to run through in a funny stress teasing way. Overall great process and I had fun and it almost lasted 2 hours.

I was really excited to finally get a one on one interview with Zappos. When I got there, I was interviewed by an older women and male. They both were professional and nice. They started off talking about themselves and then asked me to describe myself. Then shortly after the questions became more aggressive and they continued to have me follow up with another question. I felt like none of my answers were ever good enough for them. They stared at me with a blank expression. They kept having me change my answer for something else. It felt more of a integration than an interview. I felt so stressed out, I wasn’t comfortable. I really tried to be myself, the goofy easy going but professional employee I can be for them. The interview got worse I left crying. I can seriously say this has been the worst interview I’ve ever experienced. I have friends that work at that company and they constantly tell me how amazing their staff and job is. I was so excited to be there and I really wanted to prove to them I can be apart of the team. No matter what I said they shut everything down. I hate to bash anyone or any company but people should know that some places aren’t what they seem.