Question 1

Is The Zappos Family a good company to work for?

Accepted Answer

The Zappos Family has an overall rating of 2.8 out of 5, based on over 752 reviews left anonymously by employees. This rating has decreased by 10% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer, CLT and Customer Service Representative.

Question 2

Does The Zappos Family pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 10% over the last 12 months.

Question 3

How satisfied are employees working at The Zappos Family?

Accepted Answer

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

Question 4

What are the top reviewed jobs at The Zappos Family?

Accepted Answer

Customer Loyalty Team Member (42), CLT (31), CLT (Customer Loyalty Team) (29), Customer Service Representative (26), Software Engineer (17), Buyer (12), Customer Loyalty Representative (12), Manager (12), Warehouse Associate (9), Customer Service Representative (CSR) (8), Photographer (7), Human Resources (6), Marketing (6), Merchandising (6), Project Manager (6)

Question 5

What are the pros of working at The Zappos Family according to real employee reviews?

Accepted Answer

"and a Great culture" ((in 82 reviews)); "the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 77 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 31 reviews)); "Great company culture and people" ((in 18 reviews)); "Teams are Amazing." ((in 16 reviews))

Question 6

What are the cons of working at The Zappos Family according to real employee reviews?

Accepted Answer

"Poor management." ((in 27 reviews)); "Communication and integrity lacking from senior leadership." ((in 21 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 13 reviews)); "To make matters worse, the constant layoffs and uncertainty around job security caused many employees to experience mental health concerns." ((in 11 reviews)); "To much favoritism , no balance of life and work," ((in 10 reviews))

Question 7

What are employees saying about The Zappos Family layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

Question 8

What are the top reviewed The Zappos Family locations?

Accepted Answer

Las Vegas, Henderson, Louisville, Shepherdsville, Boston, Las Vegas, Los Angeles, North Las Vegas, Shepherdsvlle, Jersey City, Buffalo, Ashland, Brooks, Washington, Austin, Nashville, Chico, Long Beach, Reno, Portland, Philadelphia, Middle, Kentucky

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Supportive culture but studio closure due to changes

Liberal environment overshadowed by workplace conflicts

Positive benefits and colleagues overshadowed by cultural decline

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