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      Toll Brothers

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      Customer Care Representative Interview

      Oct 30, 2020
      Anonymous Interview Candidate
      Leander, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Toll Brothers (Leander, TX)

      Interview

      I was phone screened through Human Resources and set up for an in-person interview with their Project Manager at their development in Leander, TX. I was unaware I'd be stationed at this development.

      Interview questions [1]

      Question 1

      I was asked how familiar I'd consider myself with the "cultural" homebuyer; homebuyers of Indian or Asian decent, specifically. I was asked how well I was able to negotiate with either of these ethnicities because of how difficult and demanding they can be.
      1 Answer

      Other Customer Care Representative Interview Reviews for Toll Brothers

      Customer Care Representative Interview

      Oct 13, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Toll Brothers in Aug 2021

      Interview

      From the get go it was straight forward and timely. The management team in Utah was just great and professional. The timelines they gave me were a lot quicker and that was to my benefit.

      Interview questions [1]

      Question 1

      What have you done to de-escalate a customer who was not happy with the service?
      Answer question
      1

      Customer Care Representative Interview

      Jan 7, 2021
      Anonymous employee
      Chandler, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Toll Brothers (Chandler, AZ) in Dec 2020

      Interview

      Phone interview, in person interview on site, & final interview with PM. The process was about 2 weeks and went very well. The interview itself was more like a conversation and very friendly. Be prepared to do at least 2 interviews as this is normal. Dress is business casual ( i.e slacks & polo )

      Interview questions [3]

      Question 1

      Education background and your institution attended
      Answer question

      Question 2

      Customer service background and how you would deal with delivering bad news
      Answer question

      Question 3

      Are you willing to commute to different locations
      Answer question