Customer Care Representative applicants have rated the interview process at Toll Brothers with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 18 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Toll Brothers overall takes an average of 24 days.
Common stages of the interview process at Toll Brothers as a Customer Care Representative according to 3 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Personality test: 11%
Group panel interview: 11%
Background check: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Toll Brothers in Aug 2021
Interview
From the get go it was straight forward and timely. The management team in Utah was just great and professional. The timelines they gave me were a lot quicker and that was to my benefit.
Interview questions [1]
Question 1
What have you done to de-escalate a customer who was not happy with the service?
I applied through a recruiter. The process took 2 weeks. I interviewed at Toll Brothers (Chandler, AZ) in Dec 2020
Interview
Phone interview, in person interview on site, & final interview with PM. The process was about 2 weeks and went very well. The interview itself was more like a conversation and very friendly. Be prepared to do at least 2 interviews as this is normal. Dress is business casual ( i.e slacks & polo )
Interview questions [3]
Question 1
Education background and your institution attended
I applied online. I interviewed at Toll Brothers (Leander, TX)
Interview
I was phone screened through Human Resources and set up for an in-person interview with their Project Manager at their development in Leander, TX. I was unaware I'd be stationed at this development.
Interview questions [1]
Question 1
I was asked how familiar I'd consider myself with the "cultural" homebuyer; homebuyers of Indian or Asian decent, specifically. I was asked how well I was able to negotiate with either of these ethnicities because of how difficult and demanding they can be.