I applied through a recruiter. The process took 3 months. I interviewed at Toll Group (Singapore) in May 2023
Interview
Interview process is long and draggy. They’ll ask you everything under the sky but will take FOREVER to make a decision. Too many layers to the organisation and it’s obvious managers are not empowered to make decisions.
I applied online. I interviewed at Toll Group in Oct 2024
Interview
Online interview with three team leaders, each of them will ask 1 to 3 questions which related to your background and introduce about myself, what is your previous working experiences and others
Interview questions [1]
Question 1
If facing urgent OT request, how you take action to solve it
I applied through other source. The process took 1 day. I interviewed at Toll Group (Pulau Pinang) in Jun 2022
Interview
Was good smooth and good. I was interviewed by my Team leader and he is very good and helpful. I can say this is the best interview experience I ever had
Customer Service Representative applicants have rated the interview process at Toll Group with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 31 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Toll Group overall takes an average of 22 days.
Common stages of the interview process at Toll Group as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 20%
Background check: 20%
Skills test: 20%
Personality test: 10%
Group panel interview: 10%
Phone interview: 10%
IQ intelligence test: 10%
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