It’s a three step process. The first one is a phone call over the phone. Very general. The next one is about an hour and a half long. They get to COS managers to discuss your experience and to understand the job a bit more. The second interview is the direct manager for the whole team. Basically reiterates the same exact interview questions with info on salary and a bit more in depth than the first one, not by much. It is EXTREMELY catered to college grads. The interview questions focused a lot on my college accomplishments, classes, and experiences even though I graduated 4 years ago. It was very very basic and a super entry level and too easy. They are wanting more people that have digital/ marketing experience, and less of a client success experience from my understanding. If you are looking for growth, there is potential here, however they made it clear you can grow fast, or never grow out of your position, even if you are qualified for upper management. Salary and benefits can increase based on whatever tier you have. Tiers are based on how fast you can open accounts given to you.