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      TrackMaven

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      Related searches: TrackMaven reviews | TrackMaven jobs | TrackMaven salaries | TrackMaven benefits
      TrackMaven interviewsTrackMaven Customer Success Maven interviewsTrackMaven interview
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      TrackMaven interviews FAQs

      • Customer Success Maven applicants have rated the interview process at TrackMaven with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 32.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Maven roles take an average of 33 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at TrackMaven overall takes an average of 16 days.
      • Common stages of the interview process at TrackMaven as a Customer Success Maven according to 3 Glassdoor interviews include:

        Skills test:  23%

        Phone interview:  23%

        Presentation:  23%

        One on one interview:  15%

        Other:  8%

        Group panel interview:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Success Manager(3) ;
        2. Sales(3) .

      Customer Success Maven Interview

      Mar 9, 2015
      Anonymous employee
      Washington, DC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at TrackMaven (Washington, DC) in Feb 2015

      Interview

      I applied online and interviewed at TrackMaven in December-January 2014 The interview process itself was fun and challenging, unlike many interviews I had taken. There was a phone screen followed by an exercise based on a customer review which involved creating a report of insights from a customer account and presenting my findings to the team. Interview times were very flexible, especially considering I was in a different time zone. This was the top job on my list, so I was very enthusiastic throughout the interview process. The employees here eat, breath, and live TrackMaven, so being excited and enthusiastic about both the company and the position is a must. While the interview process was by no means easy, I really felt a connection with the company and everyone I interviewed with which made the process a lot less stressful than other interviews.

      Interview questions [1]

      Question 1

      How have you used data to evaluate and solve a problem in your personal life?
      Answer question
      avatar
      TrackMaven response
      11y
      Thank you for telling others about your interview experience. Our Customer Success is an amazing group and we are so proud to have you on the team!

      Other Customer Success Maven Interview Reviews for TrackMaven

      Customer Success Maven Interview

      Oct 13, 2015
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at TrackMaven

      Interview

      1) Call with recruiter (so far so good) 2) 48 hours to complete exercise using their tool (if you have worked with data before then this is pretty easy - however, it does take a full 4-6 hours to complete) 3) Presentation via webinar to "mock" clients (peers on Customer Success Team. I did not move past the presentation. The junior members of the team who evaluated my webinar did not provide direct feedback. It also seemed like they had better things to do rather than answer questions from a potential candidate. The two mavens who evaluated the presentation had the internal recruiter reach out to inform me of their decision. It would have been nice to get actual feedback from the Customer Success team given how much time and effort it takes for candidates to get to this round. I get that you are all "busy" but 5min to provide candid feedback to motivated and hard-working candidates doesn't seem like much to ask. I don't think I will be "reapplying" in the future as the recruiter suggested - interviewing is a two way street which Trackmaven seems to be forgetting.

      Interview questions [1]

      Question 1

      How comfortable are you working with data and gathering insights?
      Answer question
      1

      Customer Success Maven Interview

      Feb 24, 2015
      Anonymous employee
      Washington, DC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at TrackMaven (Washington, DC) in Dec 2014

      Interview

      It was one of the most thorough and fun processes I've done for a prospective employer. There was an initial phone screen, exercise based on what I would be doing in the role, a presentation on my exercise, and two in person interviews. Everyone on the team, senior executives included, were incredibly flexible and understanding of my time constraints. I think what really helped me is that I was really excited about the job and I let them know that every chance that was appropriate. Everyone is really passionate about what they do and the company and it shows throughout the interview process. The interview process wasn't easy (the exercise does take some time and thought) and the in-person interviews were professional and at least one of them was behavioral. I did a fair amount of preparation (for cultural and behavioral type interviews) and felt adequately prepared.

      Interview questions [1]

      Question 1

      Tell me about a time when you had an upset customer and how you dealt with the situation.
      Answer question


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