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      Transcom WorldWide

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      Work At Home Telephone Customer Service/Technical Support Interview

      Oct 4, 2018
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Transcom WorldWide (Atlanta, GA) in Sep 2018

      Interview

      I applied online and the next day I received a email to set up a phone interview. After filling out the application online I recieved a link via email to complete the assessment portion. Questions are scenario based questions about customer service and tech support. A day later I recieved another email saying that I got invited to do a phone screen. A link was provided to schedule the time slot. The interviewer called me 10 minutes early and the call took 7 minutes. She asked yes or no questions like if I had any plans within the next 90 days, was I willing work the evening shift, if I had a problem signing a non compete contract, and how would I deal with angry customers. She made it clear this is a job that you must be 100% flexible. If you have a 2nd job this would not be for you. She stated the pay is $10/hr and the working hours would be between 2pm to midnight. The interviewer told me to expect an email within 72 hours. I never received that email. No email saying you got the job congratulations or Thank you for applying but we have decided to go with other applicants. Nothing at all. Some type of response would have been nice.

      Interview questions [1]

      Question 1

      Tell me a time when you had to assist an angry customer.
      Answer question
      5

      Jobs at Transcom WorldWide

      2 jobs in United States
      Technical and Customer Experience Advisor - Work From Home - US
      Remote
      ·
      $17 - $17 /hr
      (Employer provided)
      View job
      Technical Support - AI Chat and Email - Onsite Greenville, SC
      Greenville, SC
      ·
      $20 - $20 /hr
      (Employer provided)
      View job

      Transcom WorldWide interviews FAQs

      • Candidates applying for Work At Home Telephone Customer Service/Technical Support roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Transcom WorldWide overall takes an average of 8 days.
      • Common stages of the interview process at Transcom WorldWide as a Work At Home Telephone Customer Service/Technical Support according to 1 Glassdoor interviews include:

        Presentation:  33%

        Phone interview:  33%

        IQ intelligence test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(391) ;
        2. Customer Service Representative (CSR)(184) ;
        3. Technical Support Representative(83) ;
        4. Technical Support(63) ;
        5. Team Leader(57) ;
        6. Technical Support Advisor(45) ;
        7. Customer Service Agent(44) ;
        8. Tech Support(28) ;
        9. Technical Support Specialist(27) ;
        10. Tech Support Representative(23) ;
        11. IOS Technical Support Advisor(20) ;
        12. Call Center Agent(19) ;
        13. Customer Service(18) ;
        14. Customer Support Representative(16) ;
        15. Customer Service (CSR)(14) .


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