I applied online. The process took 1 week. I interviewed at Transcom WorldWide (Tampa, FL) in Aug 2020
Interview
Online interview process. It’s a group interview which threw me off because that wasn’t mentioned. They ask each person 2 different questions. Seemed as if my interviewer Rico asked me questions that didn’t showcase my ability to qualify for the job, while asking the other two people completely POSITIVE and customer service based questions. After being asked the questions he said he was putting everyone in a separate room to talk to each person individually. However, i believe he only put me in a separate room (away from the other two people) to tell them they were hired. This is because as i was waiting to be spoke to “individually” he randomly put me back in the group with the other two people to ask me a “follow up question” which didn’t seem fair, because the others either A, answered individually or B, didn’t have to answer another question. After the follow up he made it pretty obvious the other two people were hired and I wasn’t. As a recruiter, it’s not your job to make people feel like crap during an interview. And you most definitely shouldn’t have a discussion with the others you are going to hire, and then bring me back in the room to basically ridicule me. How do i know he wasn’t talking bad about me to the other candidates? Because that’s exactly what it felt like and what he portrayed. He said it would be 72 hours for a decision but i got the thanks but no thanks email the same night. Even if i would have gotten it, i wouldn’t want to be a part of a company who makes their interviewees feel isolated and like crap at all—but especially not in front of other candidates.
Throw WhatsApp but very professional and respectful and very polite but not convenient work hours and conditions for me and we didn't agree on the working location as they don't provide transportation
Interview questions [1]
Question 1
1- Are you flexible working night and overnight shifts from office?
2- When are you ready to start?
3- Do you have any commitments in the upcoming 6 months?
4- Would you be flexible working in our smart village branch or the 5th settlement branch?
I applied online. The process took 4 days. I interviewed at Transcom WorldWide (Tunis) in Apr 2026
Interview
I wanted to share some feedback regarding my interview experience, as I believe it may help improve the process for future candidates. Two interviews: one with HR and one English test. A very positive experience: there were no trick questions, rather a constructive and transparent exchange.
I interviewed at Transcom WorldWide (Cairo, Cairo Governorate)
Interview
Soft skills interview and speed typing test it was friendly overall and no pressure they asked me to introduce myself in English and asked about my previous experience, asked about the hard cases I had and how I managed to help the angry customers .
Customer Service Representative applicants have rated the interview process at Transcom WorldWide with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 5 days to get hired, when considering 70 user submitted interviews for this role. To compare, the hiring process at Transcom WorldWide overall takes an average of 8 days.
Common stages of the interview process at Transcom WorldWide as a Customer Service Representative according to 70 Glassdoor interviews include:
Skills test: 16%
One on one interview: 13%
Phone interview: 13%
Presentation: 10%
Background check: 10%
IQ intelligence test: 10%
Personality test: 10%
Drug test: 9%
Group panel interview: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -