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      Transcom WorldWide

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      Related searches: Transcom WorldWide reviews | Transcom WorldWide jobs | Transcom WorldWide salaries | Transcom WorldWide benefits
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      Technical Support Interview

      Jun 15, 2021
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Easy interview

      Application

      The process took 3 weeks. I interviewed at Transcom WorldWide (New York, NY)

      Interview

      They make you waste a LOT of time as if this were a position that requires in depth review and qualifications. The actual stated qualifications are a complete joke and their scenarios they role play in the recordings are laughable. They will not provide you a second of their time with details on why your selected and no way to reach out as it comes from a DNR address. Again waste almost an hour of your time without talking to anyone for basically the "cashier " position only to tell you that you don't meet the requirements. Should have believed the other reviews and all of the reviews of those that work there. Even their current employees warned me. The process, and from the experience I had, it's a joke of a company. I'm not saying this out of anger as I got an offer for far more with a better company. It's the fact that they feel they are important enough to waste an hour of someone's time at the initial application with no regard for your time. Only to wait multiple weeks to give you a generic answer of "you don't meet the requirements for the job" with no further interaction. Even if you exceed their requirements multiple times over. They prove you're not worth their time before you get in the door, it won't be any better when you are in the door.

      Interview questions [1]

      Question 1

      it's ajoke of an NON human interaction interview that appears like it was someone who looked up I a blog of what type of questions they should ask for a position they know nothing about. The questions are easy and extremely entry level.
      Answer question

      Other Technical Support Interview Reviews for Transcom WorldWide

      Technical Support Interview

      Aug 13, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Transcom WorldWide in Aug 2024

      Interview

      The interview process at Transcom WorldWide typically involves multiple stages, including an initial phone screening, a technical assessment, and one or more interviews with hiring managers. Candidates may be asked questions about their technical skills, problem-solving abilities, and experience in customer service or digital transformation. The process may also include situational and behavioral questions to assess cultural fit and adaptability to Transcom's work environment.

      Interview questions [1]

      Question 1

      Q: Describe a moment when you had to deal with a very frustrated customer.
      Answer question

      Technical Support Interview

      May 24, 2024
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Transcom WorldWide

      Interview

      The interview was kind of a formality where you're asked 2 questions related to previous experience. Basically, if you're fluent in English (or the language you're applying the job for) you're hired and offer letter sent by the end of the day.

      Interview questions [1]

      Question 1

      Tell me about your past customer service experience. Tell me about an incident where you had to deal with a frustrated client.
      Answer question
      avatar
      Transcom WorldWide response
      2y
      Thank you for your review. We appreciate you taking the time to give us your feedback.

      Technical Support Interview

      Sep 30, 2021
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Transcom WorldWide in Sep 2021

      Interview

      It was a group interview with some basic questions: tell me about a time where you had a difficult customer, etc. Each person took their turn answering and we could hear one another’s answers. I think everyone passed

      Interview questions [1]

      Question 1

      Tell me about a time where you had a difficult customer
      Answer question

      Transcom WorldWide interviews FAQs

      • Technical Support applicants have rated the interview process at Transcom WorldWide with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support roles take an average of 10 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Transcom WorldWide overall takes an average of 8 days.
      • Common stages of the interview process at Transcom WorldWide as a Technical Support according to 4 Glassdoor interviews include:

        Skills test:  18%

        Other:  18%

        One on one interview:  18%

        IQ intelligence test:  9%

        Personality test:  9%

        Drug test:  9%

        Group panel interview:  9%

        Presentation:  9%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(391) ;
        2. Customer Service Representative (CSR)(184) ;
        3. Technical Support Representative(83) ;
        4. Technical Support(63) ;
        5. Team Leader(57) ;
        6. Technical Support Advisor(45) ;
        7. Customer Service Agent(44) ;
        8. Tech Support(28) ;
        9. Technical Support Specialist(27) ;
        10. Tech Support Representative(23) ;
        11. IOS Technical Support Advisor(20) ;
        12. Call Center Agent(19) ;
        13. Customer Service(18) ;
        14. Customer Support Representative(16) ;
        15. Customer Service (CSR)(14) .


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      Jobs at Transcom WorldWide

      2 jobs in United States
      Technical and Customer Experience Advisor - Work From Home - US
      Remote
      ·
      $17 - $17 /hr
      (Employer provided)
      View job
      Technical Support - AI Chat and Email - Onsite Greenville, SC
      Greenville, SC
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      View all Technical Support Jobs