Claims Representative applicants have rated the interview process at Travelers with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Representative roles take an average of 23 days to get hired, when considering 76 user submitted interviews for this role. To compare, the hiring process at Travelers overall takes an average of 32 days.
Common stages of the interview process at Travelers as a Claims Representative according to 76 Glassdoor interviews include:
Phone interview: 18%
Skills test: 15%
One on one interview: 13%
Group panel interview: 11%
Background check: 11%
Drug test: 11%
Personality test: 9%
IQ intelligence test: 8%
Presentation: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Travelers (Houston, TX) in Dec 2017
Interview
After you apply online, there's an assessment to take immediately following completion of the application. It took about 2-3 days from then for the interviewing process to begin. First, phone interview for about 30 minutes. A couple of weeks later (due to winter holidays) I received a call to schedule an in person interview with two claims managers. Then the following week, another call for another interview with the claims VP. The first in person interview was the most difficult because there are A LOT of questions to answer. All STAR style, I think primarily to gain understanding of what types of transferable skills one would have from previous employment. Be prepared for those for sure. Overall everyone was very polite and personable.
Interview questions [1]
Question 1
Tell us about a time you gave great customer service.
I had 2 interviews. First was an interview with 2 unit managers and the last interview was with the VP of the department. They asked the basic questions asking for prior work experience and they asked scenario based questions.
I applied online. The process took 1 day. I interviewed at Travelers (Alpharetta, GA) in Jun 2024
Interview
The interview process was good. I initially spoke to an HR rep out of state, followed by an in-person meeting with two members of their leadership team in the Alpharetta office, followed by a meeting with a VP the next week. About a month after that I was accepted for the job.
Interview questions [1]
Question 1
Describe a situation at work where you reacted something unexpected.
I applied online. The process took 4 weeks. I interviewed at Travelers (Morristown, NJ) in Apr 2024
Interview
Usually 2 rounds with hiring managers and claim director and then a peer interview after the initial screening call. Application is on Workday which can be obnoxious. It can take up to a month to receive an offer.