Claims Specialist applicants have rated the interview process at Travelers with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Specialist roles take an average of 14 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Travelers overall takes an average of 32 days.
Common stages of the interview process at Travelers as a Claims Specialist according to 8 Glassdoor interviews include:
Phone interview: 27%
Group panel interview: 15%
One on one interview: 12%
Drug test: 12%
Skills test: 8%
Background check: 8%
Presentation: 8%
IQ intelligence test: 4%
Other: 4%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Travelers (Houston, TX) in Feb 2018
Interview
Long, 2 part interview with a team of 3 women. Several sections per each part. Unnecessarily detailed, convoluted and extreme questioning. 2 out of the three ladies interviewing me were basically hostile from the time I entered the room. Generally bad experience
Interview questions [1]
Question 1
Tell me about a time when you had to tell a customer something they didnt want to hear. How did you handle it?
I applied online. I interviewed at Travelers (Charlotte, NC) in Feb 2026
Interview
It’s a three step interview process. The first interview is going to be the recruiter which is gonna be a screening. The second one is going to be with your regional manager, and area manager and the third one is gonna be with the assistant vice president in HR.
Interview questions [1]
Question 1
How do you prioritize your work and how do you multitask?
It was simple and straight forward, the lady i spoke with was so nice and transparent in a professional way. that's what i liked it. she explained the position briefly and talked about the company as well.
3 part interview. First interview will be with a recruiter. Second will be with two or more managers. Third, also the last, interview is with the AVP of the department.
Interview questions [1]
Question 1
Describe a time you had to deal with a difficult and/or upset customer.