Customer Service applicants have rated the interview process at Travelers with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 19 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Travelers overall takes an average of 32 days.
Common stages of the interview process at Travelers as a Customer Service according to 6 Glassdoor interviews include:
Drug test: 19%
One on one interview: 19%
Presentation: 19%
Phone interview: 19%
Group panel interview: 6%
Background check: 6%
Skills test: 6%
IQ intelligence test: 6%
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I applied online. The process took 2 weeks. I interviewed at Travelers (Houston, TX) in Apr 2016
Interview
They invited me to an interview after I sent in a resume. I interviewed with HR and got an offer later that week. I also had to take a typing test and background check.
I applied online, someone emailed back right away to set up phone interview asking for the best day/time to contact me. They called my first available day. Lady was very nice and easy to talk to.
Interview questions [1]
Question 1
What customer service portions have I had in the past.
I applied online. The process took 4 weeks. I interviewed at Travelers (Richmond, VA) in Apr 2018
Interview
Four plus weeks. Interview was standard, but the process was long consisting of 3 interviews and then a 3 week waiting period before the offer was made. Once the offer was made came the drug test and background screening. They do use Hire Right for screening which was a long process.
I applied through other source. I interviewed at Travelers (Buffalo, NY)
Interview
It is a tough process. it starts with a phone screen. the recruiter was very nice, informative. She gave me her email address and Phone number told me "she was my person through out the process if I needed anything". There was a long test. Then I spoke to several people. still waiting to see if I get the job. I hope so