Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Trend Micro Inc.

      Is this your company?

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Trend Micro Inc. reviews | Trend Micro Inc. jobs | Trend Micro Inc. salaries | Trend Micro Inc. benefits
      Trend Micro Inc. interviewsTrend Micro Inc. Customer Service interviewsTrend Micro Inc. interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Interview

      May 21, 2018
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 1 day. I interviewed at Trend Micro Inc. (New York, NY) in May 2018

      Interview

      I was referred for a contract-to-hire role. The offices in Irving, TX are beautiful. I was interviewed by a panel of three people. The person who met me at reception was friendly and escorted me to the meeting room where the interview was taking place. One of the others who was interviewing me greeted me, and we started the interview. The department manager showed up a few minutes into the interview and gave me a perfunctory greeting. The first interview question was about SAN storage preparation, which was not part of the job description, not something I had on my resume as being part of my work experience. I explained that I wasn't a storage engineer, and that iSCSI storage wasn't something I had ever prepared for use. After this question, there were technical questions I was more prepared for, but the interviewers barely acknowledged my presence, as they were too busy looking at their laptops and phones and indicating things on their screens to each other to make much eye contact or otherwise engage with me apart from diving deeper into my responses to find "gotcha" moments where a specific command may escape my mind while I was distracted by their general inattention to me. I was ultimately passed over for the position, but if these are the kind of people who run the support operation, I'm kinda glad to continue looking elsewhere. I wouldn't recommend this company to anybody, since they make you feel unwelcome from the first interview.

      Interview questions [1]

      Question 1

      How do you go about configuring an iSCSI SAN for use with VMWare?
      Answer question

      Other Customer Service Interview Reviews for Trend Micro Inc.

      Customer Service Interview

      Aug 15, 2017
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Trend Micro Inc. in Feb 2017

      Interview

      4 different rounds, lengthy hiring process, contract was made but the terms of the contract were not satisfying. Had 3 weeks long discussion about the contract and they made no changes to it.

      Interview questions [1]

      Question 1

      Customer Service importance
      Answer question

      Trend Micro Inc. interviews FAQs

      • Candidates applying for Customer Service roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Trend Micro Inc. overall takes an average of 23 days.
      • Common stages of the interview process at Trend Micro Inc. as a Customer Service according to 2 Glassdoor interviews include:

        Group panel interview:  33%

        IQ intelligence test:  17%

        Phone interview:  17%

        Presentation:  17%

        Skills test:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(120) ;
        2. Senior Software Engineer(90) ;
        3. Cloud Security Engineer(84) ;
        4. Systems Engineer(53) ;
        5. Regional Account Manager(48) ;
        6. Staff Engineer(37) ;
        7. Senior Engineer(36) ;
        8. Technical Support Engineer(34) ;
        9. Intern(33) ;
        10. Sales Engineer(33) ;
        11. Core Technology Engineer(31) ;
        12. Software Developer(30) ;
        13. Account Manager(29) ;
        14. Sales(28) ;
        15. Engineer(24) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Trend Micro Inc.

      22 jobs in United States
      Sr. Customer Success Technical Advisor - Public Sector
      Irving, TX
      View job
      Incident Response Analyst - MDR
      Irving, TX
      ·
      $66K - $97K /yr
      (Glassdoor est.)
      View job
      Director, Threat Research Insights
      Austin, TX
      ·
      $125K - $194K /yr
      (Glassdoor est.)
      View job
      Senior Manager, Innovation & Business Transformation
      Irving, TX
      ·
      $112K - $159K /yr
      (Glassdoor est.)
      View job
      Director, Demand Generation
      Austin, TX
      ·
      $115K - $168K /yr
      (Glassdoor est.)
      View job
      View all Customer Service Jobs