Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      U.S. Bank

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: U.S. Bank reviews | U.S. Bank jobs | U.S. Bank salaries | U.S. Bank benefits | U.S. Bank conversations
      U.S. Bank interviewsU.S. Bank Customer Service Representative II interviewsU.S. Bank interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Representative II Interview

      Sep 12, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at U.S. Bank in Sep 2020

      Interview

      Two interviews, each of them are 1:1. Recruiter asked me basic questions about my qualifications, why I decided to apply. I was asked about my salary requirements, which took me back for some reason. The second interview was a combination of general and behavioral questions. Both interviews were over the phone and very pleasant.

      Interview questions [5]

      Question 1

      What are your salary requirements?
      1 Answer

      Question 2

      Why do I want to join Customer Service?
      1 Answer

      Question 3

      Can you tell me about a time you handled an irate customer (STAR)?
      Answer question

      Question 4

      Have you ever made a mistake and how did you handle it (STAR)?
      1 Answer

      Question 5

      Tell me about yourself, what is the path that led you to US Bank?
      Answer question
      3

      Other Customer Service Representative II Interview Reviews for U.S. Bank

      Customer Service Representative (CSR) II Interview

      May 10, 2023
      Anonymous Interview Candidate
      Lake Elsinore, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at U.S. Bank (Lake Elsinore, CA)

      Interview

      Manager was Very professional and straight to the point. Explained position duties well. Made me feel very comfortable and made sure we were on the same page as to what the position required.

      Interview questions [1]

      Question 1

      What is your biggest strenght?
      1 Answer
      1

      Jobs at U.S. Bank

      29 jobs in United States
      Contact Center Customer Experience Specialist - Cardmember Services
      United States
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Contact Center Customer Experience Specialist - Cardmember Services
      Arizona
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Contact Center Customer Experience Specialist - Cardmember Services
      North Carolina
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Contact Center Customer Experience Specialist - Cardmember Services
      Georgia
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Contact Center Customer Experience Specialist - Cardmember Services
      Wisconsin
      ·
      $20 - $20 /hr
      (Employer provided)
      View job

      U.S. Bank interviews FAQs

      • Customer Service Representative II applicants have rated the interview process at U.S. Bank with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative II roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at U.S. Bank overall takes an average of 22 days.
      • Common stages of the interview process at U.S. Bank as a Customer Service Representative II according to 2 Glassdoor interviews include:

        Phone interview:  67%

        Drug test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Personal Banker(379) ;
        2. Client Relationship Consultant(332) ;
        3. Universal Banker(316) ;
        4. Teller(311) ;
        5. Customer Service Representative(263) ;
        6. Branch Manager(226) ;
        7. Bank Teller(223) ;
        8. Vice President(118) ;
        9. Project Manager(106) ;
        10. Software Engineer(103) ;
        11. Operations Manager(89) ;
        12. Analyst(86) ;
        13. Manager(85) ;
        14. Business Analyst(84) ;
        15. Mortgage Loan Officer(83) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      View all Customer Service Representative II Jobs