I was phone screened, interviewed and brought in to do paperwork. There was a lot of confusion on my end with where I was going, talking to and even what I was being hired for. Once officially offered the start date kept changing. I was given 3 different start dates, all due to trainer availability.
Other Customer Service Representative Interview Reviews for U.S. Bank
I applied online. I interviewed at U.S. Bank (Dublin, Dublin) in Apr 2026
Interview
They did not get back to me, they ghosted me and then sent me emails to rate the experience. I felt ignored after reaching out to the HR and no reply still.
Was over phone had about 6-8 basic interview question. Interview was thorough and had a lot of fun in interview. Was easy going and gave me time with responses. I was also asked if I had question amor anything to add I did ask questions and she appreciated that. Interviewee also gave me more information about postion and picking what time shift I would want if I got the job.
The interview process at US Bank was very straight forward. One thing I would recommend is using the STAR method. Makes the interview process go by smother and you will use the STAR method on the job if you accept a position.
Interview questions [1]
Question 1
Tell me about yourself that is not on your resume?
Customer Service Representative applicants have rated the interview process at U.S. Bank with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 84 user submitted interviews for this role. To compare, the hiring process at U.S. Bank overall takes an average of 22 days.
Common stages of the interview process at U.S. Bank as a Customer Service Representative according to 84 Glassdoor interviews include:
Phone interview: 27%
One on one interview: 20%
Background check: 20%
Skills test: 11%
Drug test: 7%
Personality test: 6%
Group panel interview: 3%
Presentation: 3%
Other: 2%
IQ intelligence test: 1%
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