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      UWorld

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      Customer Support Specialist Interview

      Dec 1, 2018
      Anonymous Interview Candidate
      Irving, TX
      No offer
      Negative experience
      Easy interview

      Application

      The process took 3+ months. I interviewed at UWorld (Irving, TX) in Nov 2018

      Interview

      Out-of-State applicants beware! Do no not waste your time! I applied online and received an initial response to my application less than 24 hours after submission. Next, I had a phone interview by the end of that week and was then scheduled for an on-site interview at their main office Irving TX 8 hours away (by car) from my current home two weeks later. The HTML question & customer service scenario in the interview is easy, also I met well above the minimum qualifications for this position. It’s not that I wasn’t picked that was most upsetting, what upsets me the most is that I did not receive any constructive feedback after making this investment. Traveling for interviews is expensive and this company does not assist with this process. Therefore I expected more details on why I wasn’t picked because of the large traveling expense I incurred.

      Interview questions [2]

      Question 1

      Format a paragraph into HTML
      1 Answer

      Question 2

      Write an empathetic response to an upset customer whom paid for the software and did not pass the certification exam (that also was experiencing a financial crisis and was unemployed) but did not score at least 60% using the testing software and only used 20% of the practice tests
      Answer question
      4

      UWorld interviews FAQs

      • Candidates applying for Customer Support Specialist roles take an average of 118 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at UWorld overall takes an average of 25 days.
      • Common stages of the interview process at UWorld as a Customer Support Specialist according to 1 Glassdoor interviews include:

        Phone interview:  33%

        Skills test:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(14) ;
        2. Content Developer(11) ;
        3. Software Developer(10) ;
        4. Customer Care Specialist(7) ;
        5. Content Writer(6) ;
        6. Senior Software Engineer(6) ;
        7. Content Specialist(5) ;
        8. Software QA Engineer(5) ;
        9. Business Analyst(4) ;
        10. Business Development Manager(4) ;
        11. Human Resources(4) ;
        12. Manager(4) ;
        13. Wordpress Specialist(4) ;
        14. Administration(3) ;
        15. Associate Software Engineer(3) .


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      Jobs at UWorld

      3 jobs in United States
      Sales Coordinator - Higher Education
      Irving, TX
      ·
      $38K - $56K /yr
      (Glassdoor est.)
      View job
      Chemistry Department Lead
      Coppell, TX
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      Basic Science / Nonclinical Physician Content Specialist
      Irving, TX
      ·
      $76K - $142K /yr
      (Glassdoor est.)
      View job
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