Applied online, took assessment, phone interview and then final interview. Recruiter was great and made me feel very comfortable during the process. I can get very anxious (like most people) during an interview process , both interviewers were very easy to talk to and put my nerves as ease. Very open about pay, benefits and answered any questions I had.
Interview questions [1]
Question 1
Share a time you eased an upset customer and turned their experience into a positive one.
The process took 1 day. I interviewed at Uber (Las Vegas, NV) in Sep 2016
Interview
Very simple. One round, online assessment is required. Required shadowing after the interview. Very simple questions getting a feel of problem solving and customer service experience. The online assessment takes a bit of thinking but not too difficult
Interview questions [1]
Question 1
Tell us about a time you dealt with a difficult customer
Support applicants have rated the interview process at Uber with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Support roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Uber overall takes an average of 24 days.
Common stages of the interview process at Uber as a Support according to 2 Glassdoor interviews include:
Background check: 13%
Group panel interview: 13%
IQ intelligence test: 13%
Phone interview: 13%
Drug test: 13%
Presentation: 13%
One on one interview: 13%
Skills test: 13%
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