I applied online. The process took 3 weeks. I interviewed at UnitedHealth Group (Memphis, TN) in Mar 2019
Interview
Phone interview was great. In person interview wasn't great. The managers asked personal questions regarding previous employment. Asked behavioral questions, reviewed resume, and explained the position. They were friendly at first until they started reviewing my resume.
Interview questions [1]
Question 1
Tell me why you continued to work various positions with the temp service and never went permanent
I applied online. I interviewed at UnitedHealth Group
Interview
The interview process could be better. The tests have lots of glitches, but those are the least of the problem. The interview process specifically the phone interview is odd. You are called by a call center (a half hour after your scheduled time) by a representative in the Philippines who says "I was busy running a personal errand and got back late". I have no problem with the Philippines...but it usually helps if you can understand your interviewer when they ask you questions. Not a fan of having to ask my interviewer to repeat themselves multiple times. Then you reach the end of the phone interview and are not provided with any info. You ask what the next step is and are told "I'm not sure". The interviewer was completely unprepared and unprofessional. Why can't HR in the US take a moment to conduct a phone interview?
Interview questions [1]
Question 1
Explain a time when you had to verify information.
I applied online. The process took 2 months. I interviewed at UnitedHealth Group (Phoenix, AZ) in Aug 2018
Interview
Took 2 months to get a reply back for an interview. After that I was interviewed within a week. Initially they emailed me saying I wasn’t selected and then two months later they emailed me again saying that I was selected for an interview.
Interview questions [1]
Question 1
Name a time detail and accuracy was needed in your work.
Pharmacy Customer Service applicants have rated the interview process at UnitedHealth Group with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Candidates applying for Pharmacy Customer Service roles take an average of 50 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
Common stages of the interview process at UnitedHealth Group as a Pharmacy Customer Service according to 6 Glassdoor interviews include:
Phone interview: 20%
Presentation: 20%
Drug test: 15%
One on one interview: 15%
IQ intelligence test: 10%
Skills test: 5%
Personality test: 5%
Group panel interview: 5%
Background check: 5%
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