2 phone interviews, 1 in person interview. Very thorough questions about resume/work experience, and two roleplay scenarios in which I was a sales rep assisting a customer in need. The phone interview consisted of a seperate roleplay segment involving the product of the month - make sure you thoroughly read that document as well as the verizon credo. I was asked several times about the credo and of verizon's specific company goals which are outlined in it.

All hiring is handled through HR. Applicants are screened and potential candidates are given a phone interview. A good first interview leads to a 2nd phone interview. From their, you move on to an in person interview with a store manager. After all interviews have been completed, the manager sends back their decision to HR who then contacts the applicant with an offer.